FAQs

To access your account, login using the Login button at the top right of this website.

Once logged in, move to the Account dropdown in the top right hand corner of your dashboard. Click Edit account from the dropdown list. 

Edit your account details in the Edit details section before selecting the Update account button. Your account details have now been successfully updated and saved. 

You can update the billing information associated with your regular donation by following the steps outlined here.

You can update your regular donation amount by following the steps outlined here.

Donations of $2 or more to the Geelong Animal Welfare Society are tax-deductible in Australia. You can claim your donation as a tax deduction when you lodge your Australian tax return.

After you donate, you’ll receive a receipt which you can use for your tax records. Please note that tax deductibility applies to genuine donations only and does not include payments where you receive goods, services, or other benefits in return.

If you’re unsure whether your donation is tax-deductible, we recommend speaking with a registered tax adviser or contacting us for more information.

You’ll receive your tax receipt by email after your donation is processed. Please keep this email for your tax records.

If you’re unable to find your tax receipt, you can log in to your dashboard at any time to view and resend your receipt to yourself. 

Steps to resend your receipt

To access your account, login using the Login button at the top right of this website.

Once logged in, select the Regular giving tab on the dashboard menu. 

By selecting the Manage Donation button on the regular giving donation card, you will be forwarded to a page with editing options.

Scroll to the bottom of the page where you will see the Invoices section. Select the invoice that you would like to resend to yourself, you will be forwarded to a page with an invoice summary. Select the Re-send invoice button. 

No worries — it happens! If you’ve forgotten your password, click the Forgot Password link on the login page and follow the instructions to reset it. You’ll receive an email with steps to create a new password.

If you no longer have access to the email address on your account or need further help, please contact our team and we’ll be happy to assist you.