Geelong Animal Welfare Society (GAWS) (ABN 67 005 093 756) is a registered charity with the Australian Charities and Not-for-Profit Commission (ACNC) and is located at 325 Portarlington Road, Moolap, Victoria 3224. We respect your privacy and are committed to protecting your personal information and complying with the obligations under the Privacy Act 1988 (Cth) (Privacy Act).
1. What personal information do we collect?
We collect personal information about employees, members, donors, volunteers, foster carers, supporters, consultants and third party service providers as well as people adopting and reclaiming animals that have come into our care. Personal information collected may include an individual’s names, addresses, email address, telephone number, dates of birth, accounting and financial information, taxation details, records of previous support and donations.
2. How do we collect your personal information?
Generally, we collect information from you directly. This occurs when you deal directly with us in person, over the phone, via email, in writing, via appeals, online via website, our online store, or via our social media channels.
3. How is your personal information used?
Geelong Animal Welfare Society (GAWS) will use and disclose your personal information in order to provide our services, including council registrations, processing of donations, compliance with our legal obligations, recruitment of staff and volunteers, maintenance of our records in order to manage and provide our services.
Unless you request we not contact you we may use your information to ask for support and keep you up-to-date with our work made possible by our supporter’s corporate sponsors and donors. Without your personal information we could not communicate with you or issue donation receipts.
4. Marketing and communications
We may use and disclose your personal information in connection with marketing communications, events and fundraising campaigns. This may include communications relating to Geelong Animal Welfare Society appeals, events, programs, promotions, fundraising opportunities and updates.
We may provide marketing communications to you on an ongoing basis via direct mail, email, telephone, online and other means unless you opt out or we are subject to legal restrictions. To opt-out of receiving Geelong Animal Welfare Society marketing communications you can:
• Select the ‘unsubscribe’ option in the marketing communication that you receive from us;
• Send us an email to: firstname.lastname@example.org;
• Send a written request to: Administration Officer, Geelong Animal Welfare Society, 325 Portarlington Road, Moolap, VIC 3224 or;
• Phone us on 03 5248 2091.
Please note that unsubscribing from our marketing communications will not stop transactional communications. Transactional communications are system-generated responses to you. For example, if you make an online donation you will be issued with a tax receipt.
6. Who do we disclose your personal information to?
In some instances, we may disclose your personal information to assist us in carrying out our activities. This may include:
External service providers: who perform services on our behalf, such as mailing houses, printers, database contractors, telemarketing agencies, volunteers, service providers and agencies.
7. Security of Your Personal Information
The security of your personal information is important and Geelong Animal Welfare Society takes all reasonable measures to protect your information from loss, misuse, unauthorised access, modification or disclosure.
8. Accuracy of your personal information
We encourage you to contact us to update any personal information GAWS holds about you. Please contact us via the details set out below.
9. Access to your personal information
You have the right to request access to your personal information which Geelong Animal Welfare Society collects and holds about you and to advise of any perceived inaccuracy, in most circumstances. If you would like to request access please contact us via the details set out below under the ‘Enquiries’ heading.
10. Acceptance of terms
Geelong Animal Welfare Society
325 Portarlinton Road
Moolap VIC 3224
If you make a complaint, we will generally acknowledge your request within 14 days and respond within 30 days after your request is made or let you know what the next steps are for resolving your complaint.
Last updated: 18 October 2019